Hidden camera investigation: Best Buy electronics (Marketplace)

Hidden camera investigation: Best Buy electronics (Marketplace)

Best Buy says refurbished tech on its third-party seller marketplace is like new at a lower price. We tested that claim and went inside stores with hidden cameras to find out what employees think about the products.

To read more: http://cbc.ca/1.6201499

#Refurbished #Tech #CBCMarketplace

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  1. Brian Rajala on December 5, 2021 at 2:35 pm

    CBS should spend time investigating the Biden Administration, and not wasting their time on business es.

  2. MEDICINA EM DIA on December 5, 2021 at 2:36 pm

    The answer is literally the one that the Best Buy employee said !!!! I wouldn’t buy !!!!

  3. Steven Bean on December 5, 2021 at 2:37 pm

    A company with ethics like this and employees whom supposedly need mental counseling help cause an innocent man was found innocent of defending himself ! They deserve bankruptcy all those best buys now being looted ! Dummies they deserve it they outright deserve to be looted and driven into bankruptcy

  4. PhillLsx Ga. on December 5, 2021 at 2:38 pm

    Do not buy refurbished items and do not buy Apple products!!!!
    It’s going to cost you more in the long run!!!

  5. Chevy Blue on December 5, 2021 at 2:38 pm

    7:58 I don’t want to defend BestBuy on this but they said "it may be better" not "it will be better".

  6. Justin N on December 5, 2021 at 2:40 pm

    I didn’t know Bestbuy has marketplace. Sometime I only see them selling open box item, not like third party selling. Maybe this only available in Canada

  7. Facts dont care about feelings on December 5, 2021 at 2:40 pm

    Not defending Best buy but if you look at the disclaimer they flash quick. it does say cosmetic condition is 9/10 or better. So scratches could fall in that range.

  8. keith bolton on December 5, 2021 at 2:42 pm

    bought a ‘refurbished" dell pc from ‘walmart’…piece of junk…didn’t even try to take it back for fixing ..money well spent …seeing as the lesson learned was never to trust them again….the vendor or the product….

  9. Stray Tarnish on December 5, 2021 at 2:44 pm

    If you’re smart you’ll assume you’re going to get ripped off no matter where you’re buying it and then proceed at your own risk

  10. J on December 5, 2021 at 2:45 pm

    6:50 "my voice was distorted". Oh you’re wearing a mask

  11. Stray Tarnish on December 5, 2021 at 2:45 pm

    Best price represents products they don’t believe in 🥳🥳🥳🥳🥳🥳🥳

  12. Deckster on December 5, 2021 at 2:46 pm

    I might be hearing this wrong but do they know how to charge it?

  13. S C on December 5, 2021 at 2:47 pm

    It you lose your customers it’s because of the third-party rip offs. You need to ban those sellers from your website.

  14. erich84502ify on December 5, 2021 at 2:47 pm

    Third party

  15. R. Garcia on December 5, 2021 at 2:47 pm

    The word “Refurbished” should be enough to make you think about it twice!

  16. MikeD4America on December 5, 2021 at 2:47 pm

    The masks on everyone is ridiculous

  17. Maddie Victoria on December 5, 2021 at 2:47 pm

    Boy am I glad I chose to go directly to the company to buy my tablet online rather then to best buy or any of the other store hubs.

  18. Dylan Unrau on December 5, 2021 at 2:48 pm

    I hate shows that twist stuff completely. Best buy is saying that about THEIR refurbished products that they sell THEMSELVES. Not third party sellers, there is an astronomical differance. I do think these websites need to seperate their marketplace from their personal stock, mind you them claiming something about their own stock does not mean they mean that about every refurbised device out there thats just out to lunch, maybe your writer doesnt understand it, but i think its more just fishing for viratlity.

  19. Ernest Ewing on December 5, 2021 at 2:53 pm

    HI .

  20. halo hasDoritos on December 5, 2021 at 2:54 pm

    When I buy iPad I go to the apple store or B&H electronics and I buy new , I never buy refurbished.

  21. Joey Griffin on December 5, 2021 at 2:54 pm

    Wait a sec. All this for an iPad that just needs to be charged?

  22. Gabriel Shetterley on December 5, 2021 at 2:58 pm

    Did the old people ask for a refund because they had to charge it?

  23. Sean on December 5, 2021 at 3:01 pm

    Glad to say that when it comes to Electronics I don’t buy anything refurbished. I can’t afford to buy the new higher-end one I buy a new lesser model

  24. Notsofast L on December 5, 2021 at 3:02 pm

    You can buy refurbished directly from many company websites like Apple and Dell. You won’t get as much of a discount, but the products should be much more reliable.

  25. John Aranita on December 5, 2021 at 3:02 pm

    Once, I bought a refurbished Dell desktop PC from eBay. I gave the vendor an overwhelming positive feedback. Then, I tried to use it and it was not up to par. They did not give me my money back.

  26. M____ N____ on December 5, 2021 at 3:03 pm

    Boo Hoo. People, myself included, who turn to refurbs, pre-own, grey market are trying to avoid full retail and knows full well there’s always a risk. While Best Buy should make it more conspicuous that they don’t stand behind Marketplace products, it is hypocritical for those buyers to expect Best Buy to address any shortcomings. It’s equivalent to a gambler going back to the ticket window demanding refund after the horse lost.

  27. Stray Tarnish on December 5, 2021 at 3:03 pm

    Too good to be true usually is

  28. Stray Tarnish on December 5, 2021 at 3:04 pm

    Scratches in the screen and on the case equal better than new

  29. Mac on December 5, 2021 at 3:04 pm

    Had the same thing been done with amazon? I purchased an Asus stix g17 with Ryzen 9, 8 gig. I got a used in good condition.
    Being that it used Asus will not warranty the product, Amazon hasn’t gotten back, nor has the seller.

  30. Hektor M on December 5, 2021 at 3:05 pm

    Buy on kij, the end.

  31. ValBeast on December 5, 2021 at 3:06 pm

    before you click on something, you can literally see if its a "Marketplace Seller". I think the main problem here is that people are just not paying attention when they are buying stuff online. Even Amazon has 3rd party sellers you just got to pay attention and not blame it on someone else

  32. FJR1300 on December 5, 2021 at 3:09 pm

    YouTube bring back thumb down count!

  33. Stray Tarnish on December 5, 2021 at 3:11 pm

    Best Buy lets people use their name and reputation to sell junk

  34. plaincats12 on December 5, 2021 at 3:12 pm

    "it would work for a couple of days then show the charging screen." do these people not know that they have to charge their ipad for it to work lol

  35. Mohan Dookie on December 5, 2021 at 3:12 pm

    Best Buy will not help you but definitely keep their percentage of the sale on marketplace.

  36. 69 Digs on December 5, 2021 at 3:13 pm

    You buy Apple products…you get what you deserve. No sympathy from me, that’s for sure.

  37. halo hasDoritos on December 5, 2021 at 3:16 pm

    I have IPad for 6 years and still going,but I bought new never used

  38. Chris on December 5, 2021 at 3:16 pm

    Who doesn’t know that buying refurbished is a gamble? I thought this was well understood by everyone…

  39. J.J Harper on December 5, 2021 at 3:19 pm

    I would like to know about the cosmetic damage but it wouldn’t prevent me from buying them. I have cases on all of my devices so it doesn’t matter that much

  40. First and last name on December 5, 2021 at 3:19 pm

    Best Buy is not good for warranties but they love to upsell you services. Even for their matching price policy they do not always honor. I try to avoid Best Buy.

  41. Djent dat shit on December 5, 2021 at 3:21 pm

    Hi, my name is TeCrayShawn Johnson.

    Best Buy claims “Black Lives Matter” & that they whole heartedly disavow 👨🏼privilege BUT… woah, what?!?! Attaching a $200 paywall to PS5 & Xbox seriesX?


  42. Joe Single on December 5, 2021 at 3:21 pm

    I tried returning a defective tablet at the Atwater best buy in eagle Rock CA.
    The manager did not want to honor their return policy and told me to go back to the best Buy I bought it from.
    Never bought another single piece of gum after that .
    Bought a computer two tablets and a monitor xbox s from Staples
    Love that store now

  43. Stray Tarnish on December 5, 2021 at 3:22 pm

    Buying refurbished just like going home with whoever was left at the bar and willing and then waking up to somebody you didn’t even know was an alcoholic

  44. BeeLi BaaLa on December 5, 2021 at 3:25 pm

    You get what you pay for tbh; can’t trust refurbs

  45. Rich Casey on December 5, 2021 at 3:27 pm

    Boycott Best Buy!

  46. karma leglass on December 5, 2021 at 3:27 pm

    I went into Best Buy in Edmonton, just to get myself a simple laptop. Something I can use to watch youtube,check emails, I wasn’t looking for anything extravegant,just something simple I could use. The associate took me around to only a few laptops and down played them all. When we got to the gamer computors he insisted I needed this for my own protection because it was very secure and safe and encrypted. Now I’m 50 years old, I told him this and I ain’t tech suavvy. I took the laptop home and my son who is a computor dude told me it was way too advanced for what I asked for. I was pissed off and the next day I took it back, for them to charge me a 500 hundred dollar restock fee. I could not believe it, they dude sold me something I didnt need, and of coarse he wasnt at work that dy…convenient? I think not.

  47. Aka Jvde on December 5, 2021 at 3:28 pm

    its true guys. last year i went to purchase a xbox at Best Buy and as soon as i got home i plugged everything and something was wrong with the controller. it wouldnt connect to the xbox. so the same day i went back to the same Best Buy. they exchange me with another one and it was still not working! i went for the third time, i ask to be refund. they did and i went to Walmart instead to purchase the xbox… and i finally got home and it was working and i have it since and its still working perfectly. i never had good experiences with Best Buy in terms if electronics

  48. desihaha on December 5, 2021 at 3:29 pm

    OK, why would you buy refurbished iPhone (any apple product) from anyone else then Apple? You get same warranty as new product and this is direct from manufacturer who is best in customer service.
    In fact buy refurbished direct from OEM.

  49. Luis Rudman on December 5, 2021 at 3:30 pm

    Idk really whats happening with BestBuy but latetly their are stilling money from all of us. Their are selling the GPUs almost a 200% or more of the MSRP Price. Thats a shame!!!

  50. Notsofast L on December 5, 2021 at 3:31 pm

    I bought a brand new tv at Best Buy for my dad last Christmas. We set it up and find out the screen cracked on the inside.

    I take it back and tell them what’s wrong with it and they said they wouldn’t take it back, because I damaged it!

    I ended up taking it back to another location and not telling them anything was wrong with it.

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